Pro-Active Essentials Plus

Of the three selected services we offer, Pro-Active Essentials is our entry level managed service. As the name suggests it is designed to provide support for your business by pro-actively managing the essential aspects of your computer systems and network. We created this service to ensure that the fundamental aspects of maintenance are dealt with whilst keeping the costs to the business as low as possible. The components included at this level are:

• Microsoft operating systems and software patching
• Malware protection support
• Backup and restore support
• Basic real time server health monitoring
• Internet connection and email traffic monitoring
• Basic reporting services

In addition, IT support can quickly and easily be requested through our support ticketing system. It ensures your business IT issues are dealt with in a timely and orderly fashion by a team of professional IT support personnel.

Pro-Active Essentials is ideal for businesses that:

• Don’t have access to IT professional expertise in-house
• Want to supplement their in-house IT team freeing them to concentrate on higher level IT issues
• Change and add to their system infrequently

This support service is ideal for businesses with up to 10 people who need to keep their costs down but want access to professional IT support personnel. It is also a great complement to larger organisations with in-house IT support who can concentrate on the higher level IT issues secure in the knowledge that the basics are being dealt with.

If your business needs support for other issues outside of this basic scope then there are two ways of attaining this:

• Purchase additional consultancy, support and services when needed at the support contract rates, or
• Consider the Pro-Active Essentials Plus support service

Our most popular service is ideal if you need IT support in the critical areas of your business. Pro-Active Essentials Plus is designed to offer an extensive IT support solution for your business. It includes support for the majority of day-to-day IT infrastructure and deals essential network management and maintenance tasks.

In addition to those services provided in the Pro-Active Essentials package these items are also covered:

• Line of business application management
• Server, UPS, PC, network and printer hardware assistance
• Scheduled system health maintenance tasks
• Domain name handling support
• Server event log monitoring
• Extended reporting services
• Network account creation and resetting
• Response time and service level process
• Basic server disk imaging

This service has proved extremely popular in businesses with 10 or more than people.